There is a growing realization that digitalization can enable a radically different way of learning with respect to executive development. To leverage this opportunity, we must move beyond merely adding an online component to traditional face-to-face learning (blended learning). Instead, we must embrace a more integrative approach that seamlessly links the contexts where learning takes place — be it a classroom, the workplace or a customer’s premises — to achieve a state the authors call omni-learning.
This will disrupt many of the current systems in place, forcing a shift from instructional design to learning experience design. As such, professional development goes from being an aggregation of distinct activities to becoming a continuous journey guided by data-driven insights. For Chief Learning Officers, the effort will be considerable but infinitely more rewarding.